Privacy Policy

 

Luxury Campervans (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our website, make a booking, or use our campervan hire services.

By using our services, you agree to the collection and use of your information in accordance with this policy.

 

1. Information We Collect

We collect various types of information to provide you with our services and to improve your experience.

A. Personal Information You Provide to Us When you make an inquiry, request a quote, or book a campervan, you may provide us with the following personal information:

  • Contact Information: Name, address, email address, and phone number.
  • Driver Information: Full name, date of birth, driver’s license details (including a copy of the license), and driving history (e.g., number of points or convictions).
  • Booking Information: Dates of hire, pick-up and drop-off locations, and information about any additional drivers or passengers.
  • Payment Information: Credit or debit card details, billing address, and other financial information required to process your booking.
  • Identity and Proof of Address: We may require copies of identification documents and utility bills to verify your identity and address for insurance purposes.
  • Communications: Any information you provide in your correspondence with us, including emails, messages, and phone calls.

B. Information We Collect Automatically When you visit our website, we may automatically collect certain information about your device and Browse activity:

  • Usage Data: Your IP address, browser type, pages you visit on our site, time spent on those pages, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our website, improve your experience, and analyze trends. You can control your cookie preferences through your browser settings.

C. Vehicle Usage Data For the safety and security of our vehicles and customers, our campervans may be equipped with tracking devices. We may collect data related to the vehicle’s location, speed, and other driving metrics. This information is used for:

  • Ensuring compliance with our rental terms and conditions.
  • Assisting in the event of a breakdown, theft, or accident.
  • Analyzing vehicle performance and maintenance needs.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To process your booking, confirm your reservation, and provide you with a campervan.
  • Insurance and Legal Requirements: To verify driver eligibility, obtain insurance coverage, and comply with our legal obligations, such as retaining records for a specific period as required by law.
  • Communication: To send you booking confirmations, updates, and customer support messages.
  • Marketing: With your explicit consent, to send you marketing and promotional communications about our services, special offers, and events. You can unsubscribe from these communications at any time.
  • Business Operations: For internal business purposes, such as data analysis, improving our website and services, and enhancing security.
  • Fraud Prevention: To detect and prevent fraudulent bookings and other criminal activities.

 

3. Disclosure of Your Information

We may share your personal information with the following third parties for the purposes described in this policy:

  • Service Providers: We may share your data with third-party service providers who assist us with our business operations, such as payment processors, insurance companies, IT providers, and breakdown assistance services. These providers are obligated to protect your data and are only permitted to use it for the specific services they perform for us.
  • Legal Requirements: We may disclose your personal information if required by law, court order, or to a governmental authority (e.g., in response to a traffic infringement notice).
  • Campervan Owners/Managers: If we operate as a booking platform for third-party campervan owners, we will share the necessary driver and booking details with the relevant owner to fulfill your reservation.
  • Business Transfers: In the event of a merger, sale, or other business reorganization, your personal information may be transferred to the new owner or entity.

We will never sell or rent your personal information to third parties for their own marketing purposes.

 

4. Data Security

We are committed to protecting your personal data. We use a variety of security measures, including physical, technical, and administrative safeguards, to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For example, we typically retain driver identification documents for a set period (e.g., six months) after the rental ends and other driver information for a longer period (e.g., two years) as required by our insurance providers.

 

6. Your Rights

Depending on your location and applicable law (e.g., GDPR), you may have certain rights regarding your personal data. These rights may include:

  • The Right to Access: You can request a copy of the personal data we hold about you.
  • The Right to Rectification: You can ask us to correct any inaccurate or incomplete information we have about you.
  • The Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data under certain circumstances.
  • The Right to Object: You can object to the processing of your personal data for direct marketing purposes.
  • The Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Luxury Campervans,  [Your Address] [Your Email Address] [Your Phone Number]

Last Updated: 25/07/2025